Privacy Policy

Last updated: April 2026

1. About Us

Klivea (“we,” “our,” or “us”) is a platform that connects individuals and businesses with Certified Public Accountants (CPAs) for tax and financial services. We are committed to protecting your personal information.

2. Information We Collect

We collect the following types of information:

  • Name, email address, and contact information you provide when submitting a request
  • Messages and communications sent through our platform, including via Facebook Messenger, WeChat, and WhatsApp
  • Tax and financial information you voluntarily share with CPAs through our service
  • CPA application information including firm details, practice type, firm size, preferred industries, fee range, and representative information submitted through the CPA signup form
  • Usage data such as pages visited and features used

3. How We Use Your Information

  • To connect you with a qualified CPA
  • To facilitate communication between you and your assigned CPA
  • To improve our platform and services
  • To respond to your inquiries and provide customer support
  • To comply with legal obligations

4. Messaging and Platform Integration

If you contact us via Facebook Messenger, WeChat, or WhatsApp, we receive and store your messages to facilitate communication with our team. All messages are reviewed by a human staff member before any response is sent. We do not send automated responses without human oversight. We use the Facebook Messenger Platform in accordance with Meta’s Platform Policies.

5. Data Sharing

We do not sell your personal information. We share your information only with:

  • CPAs on our platform who are assigned to your case, with your consent
  • Service providers who help us operate our platform (e.g., cloud hosting)
  • Law enforcement or regulators when required by law

6. Data Retention

We retain your information for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us or following our data deletion instructions.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at the email below or visit our data deletion page.

8. Security

We use industry-standard security measures including encrypted data storage and transmission (TLS/HTTPS) to protect your information.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: info@klivea.com